The first AI-powered partner for customer experience

Our solution brings together all your customer feedback for efficient analysis and processing - at every step of the customer journey.

Drive customer satisfaction growth
Monitor market trends
Develop and optimize your strategies
4.0

They trust us

Unleash the power of customer feedback  with Glanceable

Act with precision

Capture opinions and adjust your services to perform

  • Identify which categories of products, stores or services perform best and why
  • Immediately detect areas for improvement and capture consumer opinion of your competitors

Measure engagement

Generate NPS from reviews and capture trends

  • Observe customer sentiment in real time
  • Capture emerging trends

Analyze your strategies

Track the effect of changes to your customer experience approach

  • Track the impact of your new strategies on your NPS
  • Identify the areas of your business that are impacted by those changes

Your new multifaceted customer feedback assistant

Tools designed for all your teams

Centralisez vos données et surveillez les changements

Obtenez une vue à 360° de l'expérience client pour différentes entités, segments de produits ou groupes de clients.
Filtrez vos données en fonction des tags, du type de client, des sources, des segments de produits, etc.
Centralisez vos données de diverses sources en temps réel.

Mesurez l'impact de vos nouvelles stratégies en temps réel

Identifiez instantanément les points forts et les points faibles.
Évaluez l’impact sur l’entreprise avec des informations d’IA basées sur les données.
Trouvez des solutions pour améliorez la situation sur la base d'orientations stratégiques issues d'une analyse thématique approfondie.

Écoutez la voix de vos clients

Recommandations issues des retours utilisateurs, complétées par l’intelligence artificielle.
Stratégie d’amélioration continue basée sur une véritable expérience client.

Optimisez vos performances

Extraction et partage rapides des points de douleur.
Surveillez les plans d’action et suivez les performances en temps réel via le Gestionnaire de tâches.

Gérez facilement les interactions avec vos clients

Améliorez l'expérience client et réduisez les délais de réponse en automatisant les courriels, les avis, les commentaires et les réclamations.
Gagnez du temps grâce à des réponses proactives au sein des équipes.

Analysez les benchmarks internes et la concurrence

Comparez vos références internes et vos performances par rapport à la concurrence
Suivez les tendances du marché en recueillant les avis du public.
Identifiez les stratégies et les domaines d'amélioration.

Centralisez vos données et surveillez les changements

Get a 360o view of the customer experience for different entities, product segments, or customer groups.
Filter data based on tags, customer type, sources, product segments, and more
Centralize data across various sources in real-time

Measure the impact of new strategies in real-time

Instantly identify of strengths and pain points
Evaluate the impact on business with data-driven AI insights
Find solutions to improve based on strategic guidance from in-depth thematic analysis

Listen to the voice of the customer

Recommendations derived from user feedback, augmented by artificial intelligence
Continuous improvement strategy based on genuine customer experience

Optimize performance

Quicky extract and share of pain points
Monitor action plans and track real-time performance through a task manager.

Manage customer interactions

Enhance customer experience and reduce response times by automating emails, reviews, comments, and complaints.
Save time with proactive responses across teams

Analyze internal benchmarks and competition

Compare internal benchmarks, and performance against competition
Monitor market trends by collecting public reviews
Identifying strategies and areas for improvement

Centralize and monitor changes

Centralize data across various sources in real-time
Get a 360o view of the customer experience for different entities, product segments, or customer groups.
Filter data based on tags, customer type, sources, product segments, and more

Schedule a demo to discover how Glanceable enhances your teams

Let's go!

Measure the impact of new strategies

Instantly identify of strengths and pain points
Evaluate the impact on business with data-driven AI insights
Find solutions to improve based on strategic guidance from in-depth thematic analysis

Schedule a demo to discover how Glanceable enhances your teams

Let's go!

Listen to the voice of the customer

Recommendations derived from user feedback, augmented by artificial intelligence
Continuous improvement strategy based on genuine customer experience

Schedule a demo to discover how Glanceable enhances your teams

Let's go!

Optimize performance

Quickly extract and share pain points
Monitor action plans and track performance through Glancable's Task Manager.

Schedule a demo to discover how Glanceable enhances your teams

Let's go!

Manage customer interactions

Enhance customer experience and reduce response times by automating emails, reviews, comments, and complaints.
Save time with proactive responses across teams

Schedule a demo to discover how Glanceable enhances your teams

Let's go!

Leverage the power of AI to improve your customer relations

Glanceable gives you a deep understanding of your customers, allowing you to increase your NPS and turn your data into a winning strategy for your products and services.

80%

of customers switch product / service providers due to poor customer service

3.2%

increase in sales revenue for every 10 points of NPS growth

5.7x

more revenue generated by brands that deliver exceptional customer experience

90%

of global leaders who use data analytics say it's integral to improving customer experience

20x

increase in the speed of responses thanks to Feedback Management - from 20 min to 1 min

See how our clients drive impact

Lucas Perrenot

Data Scientist,
Ville de Paris

"Through the deployment of a supervised text classification algorithm specific to the City of Paris, the Glanceable tool helps the User Relations Department to quickly detect escalated users. With nearly 240,000 written requests addressed to the various City services in 2022, it's impossible to enter into every message and identify the sender's problems. The robust algorithm provided by Glanceable therefore allows, according to a previously established ontology, to 'objectivize the volumes of different points of improvement as well as their respective evolutions.' The responsiveness of the Glanceable team enabled a rapid implementation of the algorithm and the design of the platform makes it possible to obtain convincing results very easily."

Ysé C.

Employee of
Financial Institution

"Clear and manageable dataviz for customer review analysis"

"Glanceable is a useful tool when you need quick, clear and ergonomic dataviz of thousands (millions?) of customer reviews. It helped me get an overview of the most frequent thematics among my users and identify levers to improve my digital products. I felt free to make requests to the team at anytime through the live chat, and always had a quick answer to my questions. I definitely recommend Glanceable and the team!"

Start with us today!

01

Book your free demo

Witness the analysis and resolution of your customer feedback challenges, thanks to Glanceable.

02

Idenitfy your needs

We'll work with you to highlight your goals and discuss how Glanceable can help meet them.

03

Customize the platform

Our experts will arrange and organize the platform to optimize results for you and your teams.

04

Use Glanceable!

Your personalized AI partner can now analyze the data and provide you with the best strategies for improved customer feedback.

Improved customer experience within reach

Book a discovery call with one of our experts and get one step closer to customer feedback clarity.

  • Schedule a free personalized demo based on your data
  • Learn about Glanceable's various features, including proprietary AI analysis and recommendations
  • Ask us anything! We will do our best to answer all questions about Glanceable and customer feedback analysis
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