The AI-Powered Voice Of Customer Platform
Your customers tell you what's wrong. Glanceable tells you what to do.
Reviews, surveys, customer service chats, calls: Glanceable centralizes all your feedback sources, automatically identifies the pain points that impact your KPIs, and distributes the right action plans to the right teams. No Excel. No dedicated analysis team.
Chosen by the market's top-performing CX teams
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You collect feedbacks. You don't leverage it.
Most organizations know how to collect customer data, but few know how to act on it. The path from feedback to decision is still unclear.
Your feedback sources, unified
Public reviews, surveys, customer service conversations, tickets, forms: Glanceable connects your existing channels in just a few days and structures them into a single source of truth.
Proprietary semantic analysis
Our proprietary AI processes all your verbatim feedback, identifies the root causes of score fluctuations, and weighs them by business impact. Not a sample, not an average.
Action plans distributed to the right teams
Every detected pain point becomes an assignable task in the tools your teams already use: Slack, Jira, Zendesk, Teams. Monitoring becomes continuous and impact is measured.
From raw data to operational decisions. In less than a month.
Glanceable is the only VoC platform built natively with AI, from the ground up, with an architecture designed for in-depth analysis, not survey collection.
All your sources.
One single view.
Google reviews, Trustpilot, NPS/CSAT surveys, Zendesk tickets, call transcripts, WhatsApp conversations: Glanceable connects your entire ecosystem in just a few days.
Why your NPS changed. By whom. And on what topic.
Our AI analyzes 100% of your verbatim feedback, without sampling or manual intervention. It cross-references feedback with your metadata (carrier, store, salesperson, segment) and precisely identifies what causes each metric to fluctuate.
The right pain points. To the right teams. With the right level of priority.
Every insight becomes an assigned task, prioritized by business impact. Supply, product, marketing, customer service: each department manages its own action plans from its own dashboard. The Voice of the Customer is no longer just an email report.
Your CX operations, without the manual burden.
Smart alerts as soon as a critical signal emerges. Automated reports for every department. And GIO, your AI assistant, which your teams can query in natural language from their usual tools.
Proprietary AI, developed since 2020 with a single goal: to make the Voice of the Customer clear, comparable, and actionable.
Since 2020, we have been building the most accurate VoC AI on the European market. Our platform is deployed with large enterprises in sectors where reliability, compliance, and speed of execution are non-negotiable.
+100M
of analyzed customer feedback
< 1 month
average deployment
+3 years
of R&D on our proprietary VoC AI
20+
countries covered
"This ability to centralize data provides a 360-degree view of our customer feedback."
David Amsellem, Head of User Experience
40+ users
active across 4 teams
An approach built for analysis, not for collection.
The Voice of the Customer market has long been structured around survey collection tools, with analysis added as a secondary layer. Glanceable takes the opposite approach: analysis is at the core of the product. It applies to all your existing sources, without replacing them.
Proprietary AI, trained
specifically on Voice of the Customer
Glanceable is based on proprietary models developed over three years, designed to understand the nuance, semantics, and context of customer feedback across all European languages.
All your sources, even the most complex
Public reviews, surveys, customer service tickets, call transcripts, WhatsApp conversations: Glanceable aggregates structured and unstructured data to offer a truly complete view of the customer experience.
Deployment measured in weeks, not quarters
Our clients are operational in less than a month. The initial classification plan is configured in just a few days, co-created with our teams, and continuously evolves to meet your changing needs.
The difference, in practice
NPS marketplace ×2
600,000 conversations analyzed every month.
A centralized Voice of the Customer
A 360° view of customer satisfaction, shared with all frontline teams to turn every interaction into a moment of truth.
+2 NPS points in 2 years
10% drop in refunds for vehicle incompatibility. 31 licenses deployed across the organization.
Designed for
enterprise requirements
Glanceable is hosted in Europe on Google Cloud. GDPR compliance is built-in, and classification traceability is fully auditable. Multilingual coverage is natively integrated for all European markets.
Glanceable for your industry
An expert VoC AI, tailored to your industry's specific challenges.
Stores, e-commerce, marketplace: a single customer view.
From cart to delivery, anticipate every pain point before it becomes a complaint.
NPS, Customer Service, catalog: manage market by market, multilingually.
A reliable, end-to-end auditable Voice of Customer, hosted in Europe.
Reduce call volume by addressing root causes, not symptoms.
Booking, stay, post-stay: detect invisible CSAT frictions.
Voice of Customer Resources
NPS answers a simple question, but interpreting it is not simple. Discover how to calculate the score, distinguish promoters, passives, and detractors, and above all cross-reference every rating with the verbatims that explain it, to turn your NPS into an action plan assigned to the right teams.