Integrate and organize all your customer feedback in one place, so you can act at every point of the customer journey.
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Understand millions of reviews within seconds using Glanceable's comprehensive platform.
Platform Overview >
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Enhance customer experience strategy with comprehensive AI tools.
Glanceable's Proprietary AI:
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AI-generated Thematic Analysis extracts unique themes and sub-themes so you can better understand your customers
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AI summaries automatically relay main points from complex customer data, saving valuable time
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AI recommendations show potential areas for improvement, bridging the gap from analysis to action
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Advanced replies appear with the click of a button, optimizing your feedback management process
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Personalized reports generate instantly so you can present real-time insights to stakeholders
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Glanceable's AI Agent will help you find specific data insights, navigate the platform, and resolve errors
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City Hall of Paris: The municipality serves the city's population
of ~2M citizens
Predictive Analysis
Identifying and monitoring citizen complaints in real-time with AI-generated classifiers for emerging themes
Tailored Reports
Instantly downloading multiple custom reports to send to respective internal directors
RATP Paris: The world’s 3rd largest public transport operator.
Employee Sentiment
Synthesizing employee pain points and trends, in real time, from an internal satisfaction survey
Custom Categories
Identifying key areas of employee satisfaction by categorizing popular digital services and software through surveys
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City Hall of Paris The municipality serves the city's population
of ~2M citizens
Predictive Analysis
Identifying and monitoring citizen complaints in real-time with AI-generated classifiers for emerging themes
Tailored Reports
Instantly downloading multiple custom reports to send to respective internal directors
RATP Paris
The world’s 3rd largest public transport operator.
Custom Categories
Identifying key areas of employee satisfaction by categorizing popular digital services and software through surveys
Employee Sentiment
Synthesizing employee pain points and trends, in real time, from an internal satisfaction survey
City Hall of Paris: The municipality serves the city's population of ~2M citizens
Predictive Analysis
Identifying and monitoring citizen complaints in real-time with AI-generated classifiers for emerging themes
Tailored Reports
Instantly downloading multiple custom reports to send to respective internal directors
RATP Paris: The world’s 3rd largest public transport operator.
Custom Categories
Identifying key areas of employee satisfaction by categorizing popular digital services and software through surveys
Employee Sentiment
Synthesizing employee pain points and trends, in real time, from an internal satisfaction survey
"Through the deployment of a supervised text classification algorithm specific to the City of Paris, the Glanceable tool helps the User Relations Department to quickly detect escalated users. With nearly 240,000 written requests addressed to the various City services in 2022, it's impossible to enter into every message and identify the sender's problems. The robust algorithm provided by Glanceable therefore allows, according to a previously established ontology, to 'objectivize the volumes of different points of improvement as well as their respective evolutions.' The responsiveness of the Glanceable team enabled a rapid implementation of the algorithm and the design of the platform makes it possible to obtain convincing results very easily."
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"Glanceable is a useful tool when you need quick, clear and ergonomic dataviz of thousands (millions?) of customer reviews. It helped me get an overview of the most frequent thematics among my users and identify levers to improve my digital products. I felt free to make requests to the team at anytime through the live chat, and always had a quick answer to my questions. I definitely recommend Glanceable and the team!"
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