"Through the deployment of a supervised text classification algorithm specific to the City of Paris, the Glanceable tool helps the User Relations Department to quickly detect escalated users. With nearly 240,000 written requests addressed to the various City services in 2022, it's impossible to enter into every message and identify the sender's problems. The robust algorithm provided by Glanceable therefore allows, according to a previously established ontology, to 'objectivize the volumes of different points of improvement as well as their respective evolutions.' The responsiveness of the Glanceable team enabled a rapid implementation of the algorithm and the design of the platform makes it possible to obtain convincing results very easily."

"Glanceable is a useful tool when you need quick, clear and ergonomic dataviz of thousands (millions?) of customer reviews. It helped me get an overview of the most frequent thematics among my users and identify levers to improve my digital products. I felt free to make requests to the team at anytime through the live chat, and always had a quick answer to my questions. I definitely recommend Glanceable and the team!"