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Allianz centralizes its Voice of the Customer to turn it into moments of truth

As a general insurer, Allianz supports its individual customers with all their needs (everyday insurance, savings, protection, health), from enrollment to cancellation.

Mister Auto: +2 NPS points in 2 years thanks to Voice of the Customer + AI

Mister Auto, a Stellantis Group subsidiary, is a leading European online auto parts retailer for both individuals and professionals across all European markets and French overseas territories.

Fortuneo: From raw data to structured decision-making

Fortuneo is a French online bank with a high level of maturity in customer satisfaction and experience management.

Fnac Darty: complaints cut fourfold and NPS doubled with AI-powered Voice of Customer

Fnac Darty is the European leader in the distribution of cultural and technical goods, running a marketplace of 3,000+ third-party sellers for around 27 million qualified buyers a month.

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