The expert AI for the Voice of the Customer.

Founded in 2020, Glanceable is the expert Voice of the Customer AI built for teams that want to understand, prioritize, and act.

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Our story

Our story

Built for AI. Before AI became a marketing buzzword.

Glanceable was founded in 2020 by Arthur Cohen and Charles Dognin. From the start, we have relied on artificial intelligence to analyze unstructured customer data at scale.

Long before generative AI became mainstream, the team developed a specialized model designed for a single task: analyzing the Voice of the Customer. While a general-purpose AI like ChatGPT or Gemini is designed for everything without being dedicated to a specific field, our model achieves a level of precision in this area that general tools cannot match.

After three years of research and development, the platform was launched in early 2023 with a simple goal: to give business teams the means to turn the Voice of the Customer into concrete actions.

Today, Glanceable supports major accounts in demanding sectors such as retail, banking and insurance, telecoms, and automotive. Our value proposition is simple: deployment in a few weeks and measurable impact within the first few months.

Companies collect too much feedback. They use too little of it.

Customer data is abundant but scattered across tools, often treated as archived stock rather than living material. Glanceable was created to bridge this gap and transform this stream of feedback into clear, prioritized actions.

Our vision

In ten years, no major organization will make a significant CX decision without the Voice of the Customer at the heart of its reasoning. It will no longer be a report read quarterly, but working data present in every decision that impacts the brand.

The difference, in practice

See our case studies

Marketplace NPS x2.

600,000 conversations analyzed per month.

A centralized Voice of Customer.

A 360° view of satisfaction, distributed to all frontline teams to turn them into moments of truth.

+2 NPS points in 2 years.

10% reduction in refunds for vehicle incompatibility. 31 licenses deployed across the organization.

Five commitments.
No jargon.

Transparency

Our analyses are not a black box. You can query our classifications, understand how we reach a result, and trace it back to the original verbatim comments. By making everything verifiable, we build trust.

Trust

You entrust us with your customers' feedback. This requires flawless security, hosting in Europe, native GDPR compliance, and a long-term partnership.

Excellence

Voice of the Customer analysis is our only business. We focus on model precision and classification reliability because the value of a result lies in what it explains, not just what it observes.

Accountability

We commit to results, not just deliverables. If an analysis doesn't hold up, we say so, rather than hiding behind the technology.

Agility

We get your first workflow into production in weeks, not quarters. We hold ourselves to this speed and measure it against the actual go-live date.

Designed for
enterprise requirements

Glanceable is hosted in Europe on Google Cloud. GDPR compliance is built-in, and classification traceability is fully auditable. Multilingual coverage is natively integrated for all European markets.

The founding team

Glanceable was born from a shared conviction: the Voice of the Customer deserves better than a monthly report.

Arthur Cohen
Co-founder & CEO
Charles Dognin
Co-founder & CTO

Connected to your tools. Integrated with your teams.

Glanceable integrates natively with your feedback sources and operational tools. An open API for technical teams. Simple deployment for business teams.

Discover our integrations