How Fnac Darty drives performance through the Voice of the Customer
Discover how Fnac Darty transforms the Voice of the Customer into a true performance driver. Bilel Raouli shares his experience on structuring and leveraging customer feedback at scale, alongside Ilan Mézière from Glanceable.
Exclusive Fnac Darty customer feedback case study
Join Bilel Raouli, Head of Marketplace Performance & CX at Fnac Darty, and Ilan Mézière, VP Sales at Glanceable, to discover how Fnac Darty transforms the Voice of the Customer into a performance driver at scale.
Why attend this webinar?
In an omnichannelenvironment, customer feedback is multiplying… and becoming fragmented.
Fnac Darty shares how the company has structured and streamlined its Voice of the Customer analysis to better manage quality and satisfaction across the entire organization.
What you will discover
- How to effectively leverage massive volumes of customer feedback
- Which metrics to use to track quality and NPS
- How to move from fragmented analysis to a clear, actionable vision
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