Glanceable integrations

Connected feedback sources

The platform ingests all your customer feedback, regardless of source or format. No channel is siloed, and no verbatim is ignored.

Public reviews and external platforms

Google Reviews (by location via Google My Business), Trustpilot, Tripadvisor, Booking, TheFork, Apple Store and Play Store for app reviews, and industry-specific directories like Yellow Pages. Reviews are retrieved in real time and associated with your repository of locations, brands, or product lines.

Surveys and NPS

All your NPS, CSAT, and CES surveys, whether sent via internal tools or third-party platforms (Qualtrics, Medallia, SurveyMonkey, Typeform, Hotjar, etc.). Open-ended feedback is analyzed with the same semantic depth as multiple-choice responses.

Customer service and tickets

Chat, email, and phone conversations (with transcription), support tickets, and complaint forms. Glanceable connects directly to Zendesk, Salesforce Service Cloud, Freshdesk, and major CCaaS solutions on the market.

Long-form conversations and rich media

WhatsApp and Messenger conversations, phone call transcriptions, and audio/video recordings. Our proprietary AI converts audio and video into text before analyzing them with the same precision as written feedback, enabling use cases native to hospitality and call centers.

Marketplace and customer-seller conversations

Glanceable analyzes conversations between customers and third-party sellers on marketplaces to automatically detect risk signals (fraud, deviant behavior, misidentified refurbished sellers). This feature is currently deployed at Fnac Darty for 600,000 monthly conversations.

Action and management tools

Once pain points are identified and prioritized, Glanceable automatically distributes assignable tasks to field teams within the tools they already use. Management becomes continuous, and impact is measured over the long term.

Collaboration and productivity

Slack and Microsoft Teams for distributing alerts and action plans, Jira and Asana for tracking resolution, Notion for documenting decisions, and Google Workspace and Microsoft 365 for reporting.

CRM and business data

Glanceable connects to leading CRMs (Salesforce, HubSpot, Microsoft Dynamics) to cross-reference customer feedback with your business data: customer status, average basket, tenure, and churn. This cross-referencing allows you to weight each pain point by its actual business impact and prioritize actions based on value.

Architecture and API

The platform provides a documented REST API that allows your data teams to enrich Glanceable with your internal repositories (product catalogs, store hierarchies, customer taxonomies) and feed Glanceable insights back into your systems (data warehouses, business intelligence, business applications). Credentials are encrypted at rest, and data flows through secure channels.

Integration security

All connections meet our security and compliance standards: encrypted protocols, strong authentication, access logging, and European hosting.