Glanceable integrations
Glanceable connects to all your customer feedback sources and integrates with the tools your teams already use. Connections are made via API in just a few days, without heavy integration projects or custom development. The platform aligns with your existing stack; it doesn't force you to rebuild it.
Connected feedback sources
The platform ingests all of your customer feedback, regardless of the source or format. No channel is siloed, and no verbatim comment is ignored.
Google Reviews (by location via Google My Business), Trustpilot, Tripadvisor, Booking, TheFork, Apple Store and Play Store for app reviews, and industry-specific directories like Yellow Pages. Reviews are retrieved in real-time and mapped to your specific locations, brands, or product lines.
All your NPS, CSAT, and CES surveys, whether sent via internal tools or third-party platforms (Qualtrics, Medallia, SurveyMonkey, Typeform, Hotjar, etc.). Open-ended responses are analyzed with the same semantic depth as multiple-choice answers.
Chat, email, and phone conversations (via transcription), support tickets, and feedback forms. Glanceable connects directly to Zendesk, Salesforce Service Cloud, Freshdesk, and leading CCaaS solutions on the market.
WhatsApp and Messenger conversations, phone call transcripts, and audio and video recordings. Our proprietary AI converts audio and video into text before analyzing them with the same precision as written feedback, enabling use cases native to the hospitality and call center industries.
WhatsApp and Messenger conversations, phone call transcripts, and audio and video recordings. Our proprietary AI converts audio and video into text before analyzing them with the same precision as written feedback, enabling use cases native to the hospitality and call center industries.
Once pain points are identified and prioritized, Glanceable automatically distributes assignable tasks to field teams within the tools they already use. Management becomes continuous, and impact is measured over time.
Slack and Microsoft Teams for alerts and action plans, Jira and Asana for resolution tracking, Notion for decision documentation, and Google Workspace and Microsoft 365 for reporting.
Glanceable connects to leading CRMs (Salesforce, HubSpot, Microsoft Dynamics) to cross-reference customer feedback with your business data, such as customer status, average basket size, tenure, and churn. This allows you to weight each pain point by its actual business impact and prioritize actions based on value.
The platform provides a documented REST API that allows your data teams to enrich Glanceable with your internal repositories (product catalogs, store hierarchies, customer taxonomies) and feed Glanceable insights back into your systems (data warehouses, business intelligence, business applications). Credentials are encrypted at rest, and data flows through secure channels.
All connections meet our security and compliance standards: encrypted protocols, strong authentication, access logging, and European hosting.