Fnac Darty & Glanceable, winners of a 2026 CXPA Impact Award.
How design-driven storytelling turns Voice of the Customer analysis into clear narratives that surface weak signals and drive action.
Learn how to calculate NPS, interpret your verbatims, and prioritize the actions that durably strengthen customer loyalty with a reliable VoC reading.
Learn how to leverage Voice of Customer to connect customer signals to business decisions and turn feedback into measurable action with expert AI.
How AI and NLP filter, categorize, and analyze thousands of customer reviews to surface actionable insights and help you prioritize the right actions.
Compare contact center software criteria: omnichannel, integrations, supervision and VoC analysis to choose the right solution.
Learn how to manage customer experience with VoC, connect verbatims to root causes, and prioritize actions that matter to every team.
What AI agents are, how they work step by step, and how to deploy them to automate and personalize your customer relations.
Learn how to measure customer satisfaction, read your feedback and prioritize the actions that improve experience with an expert VoC AI.
Discover the stages of a digital customer journey, the touchpoints to get right and the best practices for reducing friction with the help of customer feedback.
AI turns raw data into personalized narratives; design keeps them human. Learn how to make your customer insights faster, clearer, and more actionable.
Discover how Glanceable combines human-centered design, user research, and responsible AI to create clearer, more useful, and sustainable digital experiences.
Identify the customer service KPIs to track, connect operational metrics with verbatims, and prioritize reliable actions for your business teams.
Hosting on Google Cloud, native GDPR compliance and SOC 2 Type 2 report available.
SOC 2 Type II
SOC 3
GDPR
Public reviews, surveys, tickets, calls and conversations: all your feedback sources in one platform.
Public reviews
Surveys
Tickets
Calls
Conversations
Our mission, our approach to Voice of the Customer and the team.
A centralized Voice of Customer
A 360° view of customer satisfaction, shared with all frontline teams to turn every interaction into a moment of truth.
Read the case study
+2 NPS points in 2 years
10% drop in refunds for vehicle incompatibility. 31 licenses deployed across the organization.
A single source of truth
Public reviews, surveys, calls and chat centralized and structured into actionable themes to inform the product roadmap.
NPS marketplace ×2
600,000 conversations analyzed every month.
How Fnac Darty drives performance through the Voice of the Customer
Discover how Fnac Darty transforms the Voice of the Customer into a true performance driver. Bilel Raouli shares his experience on structuring and leveraging customer feedback at scale, alongside Ilan Mézière from Glanceable.
Watch the webinar
April 16, 2026
How did Mister Auto turn every department into a champion of the Voice of the Customer?
Discover how Mister Auto implemented a cross-functional Voice of the Customer program to engage every department and turn customer feedback into a driver for decision-making and performance.
Writer
I write about the intersection of education and technology, and the future of our nation's schools. Previously, I dedicated over six years to teaching special education and English in the NYC Department of Education.
30.09.2026
18.08.2025
16.07.2025
27.06.2025