Security, compliance, and data sovereignty
Glanceable hosts its clients' most sensitive data: their own customer feedback. This responsibility guides every technical and organizational decision we make. European hosting, native GDPR compliance, traceability of AI classifications, and model transparency are part of our DNA.
Hosting and European sovereignty
All data processed by Glanceable is hosted on Google Cloud in data centers located in Europe. This infrastructure choice allows us to guarantee our clients legal control over their data and compliance with the GDPR framework, without the need to negotiate international transfers. This sovereignty is a fundamental advantage, particularly for regulated entities in the European financial sector.
Native GDPR compliance
GDPR compliance is built into the platform's architecture from the moment data is collected. Glanceable applies the principles of data minimization, storage limitation, and the rights of access and erasure.
User roles allow for precise partitioning of access to sensitive verbatims based on business responsibilities. Every instance of personal data processing is documented and auditable, simplifying internal compliance and any potential audits.
Access partitioning and governance
Glanceable allows you to partition access by brand, department, or market without duplicating infrastructure. A bank operating multiple brands with distinct teams can thus finely govern who accesses which verbatims and dashboards. Governance remains centralized while usage is distributed down to operational teams.
Certifications and compliance
Glanceable aligns with recognized security standards in the European B2B SaaS sector. Our certifications cover four complementary frameworks:
Glanceable aligns with recognized security standards in the European B2B SaaS sector. Our certifications cover four complementary frameworks:
Glanceable aligns with recognized security standards in the European B2B SaaS sector. Our certifications cover four complementary frameworks:
Glanceable aligns with recognized security standards in the European B2B SaaS sector. Our certifications cover four complementary frameworks:
Glanceable aligns with recognized security standards in the European B2B SaaS sector. Our certifications cover four complementary frameworks:
AI analysis transparency
Glanceable's proprietary semantic analysis is not a black box. For every identified pain point, every explained score variation, and every generated action recommendation, users can trace back to the source verbatim, understand the classification logic applied, and verify the relevance of the result. This traceability is essential for CX departments that need to defend their decisions to executive boards and regulators.
Classification auditability
Every classification produced by our proprietary AI is logged, dated, and linked to the model version that generated it. This auditability allows you to reproduce an analysis months later, understand how classifications evolve over time, and answer any internal audit questions.
Recognized by the European tech ecosystem.
