Uncover your customers' expectations at every moment of truth
Subscription, advice, claims, cancellation: in banking and insurance, every interaction is a moment of truth. Glanceable structures your Voice of the Customer to make it reliable, understandable, and actionable by the entire organization, in full compliance.
A common understanding
Product, data, design, business: a single shared source of truth.
A sovereign infrastructure
Data hosted in Europe on Google Cloud, built-in GDPR compliance.
Departmental enablement
Compliance, customer relations, product: each team monitors its own signals.
Why banking and insurance players choose Glanceable
Reliable structuring of massive feedback volumes
Each month, you collect a significant volume of customer verbatims from multiple channels: surveys, App Store, Trustpilot, calls, emails, chat. Glanceable structures these heterogeneous sources into a single source of truth, without compromising reliability.
A common understanding shared by all teams
Without a common foundation, each team interprets the voice of the customer differently. Glanceable makes VoC shareable across the organization and establishes customer insights as the common language of your CX roadmap.
A sovereign infrastructure for sensitive data
The financial sector handles highly sensitive data, subject to strict regulatory requirements. Glanceable offers a sovereign infrastructure, hosted in Europe on Google Cloud, GDPR compliant by design, and end-to-end auditable.
Glanceable in action in banking & insurance
A dashboard per team, a common view for the organization
Each team (product, data, design, compliance, customer relations) accesses its own dashboard with its priority indicators, while contributing to a consolidated view for management. Sentiment evolution, emerging topics, comparison between touchpoints: VoC becomes a shared asset.
Automated reports for departments and management
Send each department its automated monthly report, and each steering committee its quarterly summary. Top 5 pain points, sentiment trends, AI recommendations: your teams no longer waste time compiling, and management always sees the same consistent figures.
An AI assistant to query Voice of the Customer data in natural language
Ask your questions directly to GIO, Glanceable's AI assistant: "What are the most frequently mentioned complaint reasons this quarter?", "Compare feedback on online and in-branch subscriptions." GIO queries your entire Voice of the Customer data and provides you with a sourced answer.
Fortuneo et Allianz : deux maturités, un même socle Voix du Client
The challenge
Fortuneo, banque en ligne française, et Allianz, assureur généraliste, sont deux références du secteur en matière de pilotage de l'expérience client. Tous deux disposent d'une grande maturité CX, collectent des volumes importants de feedbacks et cherchent à les transformer en décisions structurées.
The solution
Chez Fortuneo, la Voix du Client est désormais au cœur de la roadmap produit, partagée entre produit, data, design et business. Chez Allianz, un POC de 6 mois en co-construction a permis d'affiner les algorithmes de catégorisation et de donner aux acteurs terrain une vision 360° unifiée.
The results
Fortuneo : 40 utilisateurs actifs répartis sur 4 équipes
Fortuneo : Voix du Client placée au cœur de la roadmap produit sur 1, 2, 3 et 5 ans
Allianz : POC 6 mois en co-construction, vision 360° terrain unifiée
Since 2020, we have been building the most accurate VoC AI in the European market. Our platform is deployed with major accounts in sectors where reliability, compliance, and speed of execution are non-negotiable.
+100M
of customer feedback analyzed
< 1 month
average deployment
+3 years
of R&D on our proprietary VoC AI
+20
countries covered
« Fortuneo illustrates how a mature customer experience organization can strengthen the reliability and clarity of its decisions through structured Voice of the Customer analysis. »
40
active users across 4 teams
Designed for
business requirements
Glanceable is hosted in Europe on Google Cloud. GDPR compliance is native, and classification traceability is auditable. Multilingual coverage is natively integrated for all European markets.
Glanceable for your industry
An expert VoC AI, tailored to your industry's specific challenges.
Stores, e-commerce, marketplace: a single customer view.
From cart to delivery, anticipate every pain point before it becomes a complaint.
NPS, Customer Service, catalog: manage market by market, multilingually.
A reliable, end-to-end auditable Voice of Customer, hosted in Europe.
Reduce call volume by addressing root causes, not symptoms.
Booking, stay, post-stay: detect invisible CSAT frictions.
Discover Glanceable for banking and insurance
See how to take your CX management to the next level in reliability and clarity.
Frequently asked questions
Google Cloud Europe hosting, native GDPR compliance, auditable traceability of all AI classifications, SOC 2 Type 2 and SOC 3 certifications. The infrastructure is designed for regulated players in the European financial sector and is auditable end-to-end.
Each moment of truth is a distinct source ingested by the platform. Semantic analysis correlates patterns between stages: an irritant during subscription that predicts a cancellation 6 months later, a claim that reveals a product communication flaw.
Yes. Glanceable relies on a knowledge base fed by your internal documents (General Terms and Conditions, subscription policies, call scripts, procedures, FAQs). AI recommendations are aligned with your actual business rules, not generic best practices. A proposed action decision is always consistent with your framework.
Yes. Typically, the initial scope is operational in less than a month, then expansion occurs gradually, by department or brand. Access segmentation is achieved without duplicating infrastructure. Governance remains centralized, and access is distributed down to operational teams via assignable and trackable tasks.
Semantic analysis combines verbatims, metadata, and indicators to identify discrepancies between customer perception and operational reality. A typical case: customers state that you don't reward their loyalty. However, a loyalty program exists, but it's poorly communicated. NPS captured the frustration. Glanceable identifies the cause and suggests the associated communication action.