Clear pricing, adapted to your Voice of the Customer maturity
Three packs to support your growth, from initial deployment to large-scale industrialization. Setup and onboarding included in all our offers.
Essential Pack
Essential
To start your structured Voice of the Customer approach.
50,000 verbatims included / year
2 data sources
5 users
1 custom classifier
GIO Option (AI assistant): €5,000 excl. VAT / year
Platform capabilities
Proprietary AI semantic analysis
Automated topic analysis
User-specific dashboards
Automated reporting module
Metadata and dynamic filters
Security and support
Data hosted in Europe on Google Cloud
Native GDPR compliance
Setup and onboarding included
Dedicated Customer Success Manager
Business Pack
Business
To extend Voice of the Customer to multiple teams and sources.
100,000 verbatims included / year
5 data sources
20 users
3 custom classifiers
GIO (AI assistant) included
Platform capabilities
Proprietary AI semantic analysis
Automated thematic analysis
Personalized dashboards per user
Automated reporting module
Metadata and dynamic filters
Security and support
Data hosted in Europe on Google Cloud
Native GDPR compliance
Dedicated Customer Success Manager
Enterprise Pack
Enterprise
To scale the Voice of the Customer enterprise-wide.
Custom volume (verbatims, conversations...)
Up to 20 sources
Up to 100 users
Unlimited classifiers
Custom-developed AI agent workflows (Flow)
Extensive multilingual support
GIO (AI assistant) included
Platform capabilities
Proprietary AI semantic analysis
Automated thematic analysis
Custom dashboards per user
Automated reporting module
Dynamic metadata and filters
Security and support
Data hosted in Europe on Google Cloud
Native GDPR compliance
Dedicated Customer Success Manager
Compare Essential, Business, and Enterprise plans
Feature
Essential
Business
Enterprise
Verbatims included per year
50,000
100,000
Custom
Data sources
2
5
20
Users
5
20
100
Custom classification
1
1
Unlimited
GIO
–
Included
Included
AI agent workflows
–
–
Included
Extended multilingual support
–
–
Included
Proprietary AI semantic analysis
Automated thematic analysis
User-specific custom dashboards
Automated reporting module
Dynamic metadata and filters
Data hosted in Europe on Google Cloud
Native GDPR compliance
Setup and onboarding included
–
–
Dedicated Customer Success Manager
Frequently asked questions about our pricing
A verbatim is a unique customer expression: a review, a survey response, a chat message, a call transcript, or a conversation. Our platform analyzes each verbatim individually, regardless of its source.
Glanceable connects to all common customer feedback sources: Google and Trustpilot reviews, NPS/CSAT/CES surveys, support tickets, chat conversations, audio call transcripts, social media, CRM, and ERP. If you need to connect a specific source, our teams will adapt the integration.
If you exceed the volume included in your package, we offer additional volume without service interruption. Our Customer Success Managers anticipate these changes with you to adjust your package during the year if necessary.
The average deployment time is less than one month. Your historical data is loaded from the first day of the contract, and API connectors to your existing tools are set up in parallel with the initial analyses.
Our contracts are annual. Payment can be made monthly or annually, according to your preferences. Our Customer Success Managers will support you throughout the contract to ensure you achieve your objectives.
Let's discuss the solution tailored to your needs
Let's discuss your data volume, sources, and use cases to identify the package that matches your Voice of the Customer maturity.
Glanceable for your industry
An expert VoC AI, tailored to your industry's specific challenges.
Stores, e-commerce, marketplace: a single customer view.
From cart to delivery, anticipate every pain point before it becomes a complaint.
NPS, Customer Service, catalog: manage market by market, multilingually.
A reliable, end-to-end auditable Voice of Customer, hosted in Europe.
Reduce call volume by addressing root causes, not symptoms.
Booking, stay, post-stay: detect invisible CSAT frictions.