Transform every piece of customer feedback into a business decision
Stores, e-commerce, marketplace: your customers are talking to you everywhere, all the time. Glanceable centralizes and structures this dispersed voice to make it readable, comparable, and actionable, for every team, every day.
Unify your channels
Stores, web, marketplace, customer service: a single source of truth.
Explain your KPIs
NPS, complaints, returns: understand every variation, not just the outcome.
Engage your teams
Each department monitors its own pain points, with its own data.
Why retail players choose Glanceable
A unified customer view across all your channels
Trustpilot reviews, in-store surveys, customer service conversations, marketplace reviews, e-commerce returns: your customers express themselves everywhere, on channels that don't communicate with each other. Glanceable centralizes all these sources into a single platform, structured by our proprietary AI.
A detailed understanding of your KPI variations
NPS, complaint rate, return rate: these indicators tell you what's happening, never why. Our AI cross-references customer verbatims with your order, seller, or store metadata, allowing you to explain every weekly variation by category, carrier, or sales format.
CX governance that goes beyond the CX team
The retail brand promise depends on hundreds of stakeholders: store teams, merchandise, supply, marketplace, and digital. Glanceable equips each contributing department with its own dashboards, its own pain points to monitor, and its own action recommendations.
Glanceable in action in Retail
A unified view of all your customer channels
Centralize reviews, surveys, customer service conversations, and marketplace reviews in a dashboard by brand, by format, or by geographical area. Track customer sentiment globally and by theme, monitor trends over time, and give each team its personalized insights.
Automatic thematic analysis of your pain points
Our proprietary AI automatically identifies the themes and sub-themes emerging from your customer verbatims. Customer service, delivery, product quality, returns: visualize the share of each topic in your customers' voice, the associated sentiment, and the impact on your global indicators.
Action plans driven by the right teams
Glanceable transforms your pain points into tasks assigned to the right team, with prioritization by impact. Your merchandising, supply, store, or marketplace teams access their own dashboards, track their action plans, and measure their results.
Glanceable in action
in retail
The challenge
Fnac Darty is a major player in European retail, with a presence in stores, e-commerce, and marketplaces. Before Glanceable, the marketplace NPS was unintelligible, and 600,000 customer-merchant conversations remained unutilized for several weeks.
The solution
The classification plan is co-constructed with our teams, based on your business challenges. It is operational within a few days and continuously evolves with your needs.
The results
Each verbatim is classified according to a taxonomy that reflects your business vocabulary: your categories, your pain points, your customer journeys. The insights are immediately actionable by your teams.
Since 2020, we have been building the most accurate VoC AI in the European market. Our platform is deployed with major accounts in sectors where reliability, compliance, and speed of execution are non-negotiable.
+100M
of customer feedback analyzed
< 1 month
average deployment
+3 years
of R&D on our proprietary VoC AI
+20
countries covered
“ I used my teams to read verbatim feedback and fill Excel spreadsheets. Today, I use them to take action, support sales associates, and drive change.”
x2
2x Marketplace NPS
Designed for
business requirements
Glanceable is hosted in Europe on Google Cloud. GDPR compliance is native, and classification traceability is auditable. Multilingual coverage is natively integrated for all European markets.
Glanceable for your industry
An expert VoC AI, tailored to your industry's specific challenges.
Stores, e-commerce, marketplace: a single customer view.
From cart to delivery, anticipate every pain point before it becomes a complaint.
NPS, Customer Service, catalog: manage market by market, multilingually.
A reliable, end-to-end auditable Voice of Customer, hosted in Europe.
Reduce call volume by addressing root causes, not symptoms.
Booking, stay, post-stay: detect invisible CSAT frictions.
Discover Glanceable for retail
See how to transform your customer feedback into operational decisions in less than 30 minutes.
Frequently asked questions
Google reviews by point of sale, Trustpilot, post-purchase NPS, customer service conversations (Zendesk, Salesforce), online consultation forms, marketplace conversations, social media. All these sources are connected via API in a few days and feed into a single classification plan. No channel is siloed, no verbatim is ignored.
Each store manager accesses their own dashboard (local Google reviews, store NPS, field mentions). Regional management has a consolidated view by zone. Headquarters manages the entire network and compares stores. Reports are automated and sent individually to each manager: one template, hundreds of personalized reports generated.
Yes. AI provides an automatic taxonomy in a few days, which your teams then refine: themes, sub-themes, and labels specific to your business. No technical intervention required. The plan evolves with your strategy. Do you want to introduce a new service, monitor a pilot store format, or activate a seasonal category? Categories can be declared in a few clicks, and AI reclassifies relevant historical data.
An NPS or CSAT tool measures. Glanceable explains and triggers action. From your verbatims, proprietary semantic analysis identifies the root causes of score variations, weighs them by business impact, and generates assignable tasks for field teams (logistics, supply, marketing, store operations). The Voice of the Customer becomes operational guidance, not just a report received by email.
Initial source integration is completed within 48 hours, the classification plan is operational within a week, and you get your first actionable results within a month. Fnac Darty reduced marketplace complaints by 75% and doubled their NPS thanks to Glanceable.