The AI-powered Voice of the Customer expert platform
Centralize all your feedback sources, automatically identify pain points that impact your KPIs, and transform every insight into an action plan distributed to the right teams. A platform your employees use daily and that your AI agents can query directly.
They manage their Voice of the Customer with Glanceable.
Centralize & Classify
Your customer feedback comes from everywhere: public reviews, surveys, customer service conversations, support tickets, calls, social media. Glanceable connects them in a few days and automatically structures each piece of verbatim feedback according to a classification plan tailored to your business.
Connection to all your sources
Google and Trustpilot reviews, NPS, CSAT, and CES surveys, Zendesk and Salesforce tickets, qualitative interviews, call transcripts, social media: we connect your entire feedback ecosystem. No source is siloed; all feed into a unified insights hub.
An operational classification plan in days
Before analysis, structure is key. Glanceable provides an operational classification plan in just a few days, whereas other solutions require several months of setup. Our AI offers a default automatic taxonomy, which your teams progressively refine based on their business expertise.
A custom taxonomy tailored to your business vocabulary
Themes, sub-themes, and categories are fully customizable to your organization, strategy, and industry challenges. Glanceable's AI provides a classification plan that speaks your language and evolves with your business, without requiring technical intervention.
Understand & Prioritize
Glanceable analyzes all your verbatim feedback, without sampling. We identify the themes that truly impact your metrics, reveal correlations that manual analysis misses, and give each team the insights they need to prioritize their actions.
Comprehensive automatic thematic analysis
Our proprietary AI automatically groups your verbatim feedback by patterns, themes, and root causes. No sampling, no arbitrary selection: 100% of your Voice of the Customer is analyzed.
You get an instant overview of strengths and weaknesses, weighted by their significance and impact on your key metrics.
GIO: query your Voice of the Customer in natural language
GIO is Glanceable's AI assistant. Beyond dashboards, GIO allows you to query your entire Voice of the Customer in natural language: generate a dashboard for a committee, produce a monthly report for management, compare two segments, explore an emerging irritant.
GIO also reveals insights that standard analysis doesn't surface: correlations between metadata and verbatims, unexpected results, subtle comparisons between segments or periods. It's the layer that transforms a consultation platform into a continuous discovery tool.
A customizable dashboard per team
Each team accesses its own dashboard, with its priority indicators, dynamic filters, and personalized metrics. Real-time monitoring, period-over-period comparison, segment analysis: the Voice of the Customer becomes a shared asset, accessible to everyone in the format that suits them.
A knowledge base that grounds your insights in your business reality
To ensure AI recommendations are consistent with your internal rules, Glanceable relies on a knowledge base powered by your documents: policies, procedures, FAQs, call scripts. The analysis cross-references your customer verbatims with your documentation for decisions aligned with your actual strategy.
Act & Align
Glanceable transforms every insight into concrete action. The platform integrates with your existing tools, assigns a responsible party to each irritant, and tracks its resolution to completion.
Task management that transforms insight into action
Every irritant detected by our AI becomes an assignable task, prioritized by business impact, and tracked through to resolution. Each team accesses its own action plan, measures its impact on KPIs, and reports back to the organization.
Native integration with your existing tools
Slack, Teams, Jira, Zendesk: Glanceable integrates into the stack your teams already use. Alerts in relevant Slack channels, Jira ticket creation from an insight, escalations in Zendesk: the Voice of the Customer follows your workflows, not the other way around.
Automate, Measure & Improve
Glanceable replaces hours of manual work with specialized AI agents. Automatic detection of critical signals, customizable reports, zero manual compilation.
Radar: Automatic detection of critical signals
Radar continuously monitors your Voice of the Customer and triggers alerts as soon as a critical signal emerges: a peak in complaints on a specific topic, a decline in NPS for a segment, an emerging irritant not covered by your classification plan. Each alert is accompanied by a contextualized action proposal, delivered directly to your Slack, Teams, or email channels, without your teams needing to open the platform.
Scheduled, multi-format visual reports
Build your reports with drag-and-drop: charts, AI summaries, comparisons, top themes, source focus. Schedule automatic delivery to your management, steering committees, or country teams.
Your Voice of the Customer, within your teams' tools
Thanks to our MCP integration, connect Glanceable to your organization's AI agents. A CX Manager queries customer feedback directly from their assistant, while a data team cross-references it with their own sources — without switching tools, without opening the interface.
Flow: AI agents custom-designed for your critical use cases
Flow is Glanceable's framework for designing custom AI agents. Our teams work with you to develop specialized workflows for your data and processes, based on a strategic use case identified by your VoC. Each workflow is built in partnership with our R&D team and deployed in your environment.
Since 2020, we have been developing the most accurate VoC AI on the European market. Our platform is deployed with major accounts in sectors where reliability, compliance, and speed of execution are non-negotiable.
+100M
of customer feedback analyzed
< 1 month
average deployment
+3 years
of R&D on our proprietary VoC AI
+20
countries covered
"The Glanceable team's responsiveness was exceptional, with responses often within the same day. This helped us to manage the situation and make the right decisions."
David Amsellem, Head of User Experience
+40 users
active across 4 teams
Designed for business requirements
Glanceable is hosted in Europe on Google Cloud. GDPR compliance is native, and classification traceability is auditable. Multilingual coverage is natively integrated for all European markets.
The difference, in practice
Marketplace NPS x2.
600,000 conversations analyzed per month.
A centralized Voice of Customer.
A 360° view of satisfaction, distributed to all frontline teams to turn them into moments of truth.
+2 NPS points in 2 years.
10% reduction in refunds for vehicle incompatibility. 31 licenses deployed across the organization.
Glanceable for your industry
An expert VoC AI, tailored to your industry's specific challenges.
Stores, e-commerce, marketplace: a single customer view.
From cart to delivery, anticipate every pain point before it becomes a complaint.
NPS, Customer Service, catalog: manage market by market, multilingually.
A reliable, end-to-end auditable Voice of Customer, hosted in Europe.
Reduce call volume by addressing root causes, not symptoms.
Booking, stay, post-stay: detect invisible CSAT frictions.