Turn every experience into a loyalty driver
Booking, stay, post-stay service: your customers experience a long, multi-touchpoint, highly emotional journey. Glanceable centralizes and structures this complex voice to help you identify true pain points and genuine moments of delight.
A 360° view of the guest experience
Bookings, online reviews, post-stay surveys, calls: one unified view.
Invisible friction detected
Identify breaking points even when the conversation's tone is neutral.
Human-led quality management
Correlate your feedback with the evaluation of direct contact teams.
Why Hospitality, Food & Leisure Businesses Choose Glanceable
Four-dimensional analysis of complex journeys
In hospitality, customer conversations blend multiple topics and sentiments within a single exchange. Glanceable breaks down each interaction into four pillars (contact reason, agent or AI action, resolution, customer perception) to isolate the true breaking points.
Capturing the informal voice beyond CSAT
More and more customers prefer to respond via informal messages (WhatsApp, chat) rather than through survey forms. Glanceable analyzes these conversational channels just like your structured surveys, and ensures you no longer lose the voice of the silent majority.
Detection of frictions invisible to traditional metrics
A customer who repeats their request, who expends an unusually high effort, who rephrases three times: these signs of irritation are invisible to a human at scale. Our AI automatically detects them, even in conversations with an apparently neutral tone.
Glanceable in action in Hospitality, Food & Leisure
Mapping conversational journeys
Visualize the complete journey of each customer conversation: initial contact reason, agent or AI action, proposed resolution, final customer perception. Identify processes that work and those that generate friction, by stay type or destination.
Automatic thematic analysis of your sources
Centralize online reviews (Google, Trustpilot, OTAs), post-stay surveys, and WhatsApp conversations in a single platform. Our AI automatically identifies emerging themes (hospitality, room, dining, entertainment, departure) and correlates these signals with the evaluations of your direct contact teams.
An AI assistant to query the Customer Voice in natural language
Ask your questions directly to GIO, Glanceable's AI assistant: "What are the most frequently cited reasons for friction post-stay?", "Compare the perception of hospitality between our Mediterranean and Atlantic resorts." GIO queries your entire Customer Voice data and provides a sourced answer.
Club Med: Customer Voice Management for a Premium Travel Operator
The challenge
Club Med operates premium all-inclusive stays in dozens of destinations worldwide. Customer interactions are long (from booking to post-stay) and complex, with conversations that blend multiple topics and sentiments. Traditional CSAT only captures a portion of the customer voice, as many exchanges now occur on informal channels.
The solution
With Glanceable, Club Med breaks down each conversation into four pillars (reason, action, resolution, perception), detects friction signals even in neutral-toned exchanges, and transforms conversational analysis into actionable recommendations for product and customer service teams to adjust FAQs or modify processes.
The results
Detection of frictions invisible to traditional metrics
Actionable recommendations for product and customer service teams
Continuous refinement of FAQs and processing workflows
Since 2020, we have been building the most accurate VoC AI on the European market. Our platform is deployed with key accounts in sectors where reliability, compliance, and speed of execution are non-negotiable.
+100M
of customer feedback analyzed
< 1 month
average deployment
+3 years
of R&D into our proprietary VoC AI
+20
countries covered
Designed for
enterprise demands
Glanceable is hosted in Europe on Google Cloud. GDPR compliance is built-in, and classification traceability is auditable. Multilingual coverage is natively integrated for all European markets.
Glanceable for your industry
An expert VoC AI, tailored to your industry's specific challenges.
Stores, e-commerce, marketplace: a single customer view.
From cart to delivery, anticipate every pain point before it becomes a complaint.
NPS, Customer Service, catalog: manage market by market, multilingually.
A reliable, end-to-end auditable Voice of Customer, hosted in Europe.
Reduce call volume by addressing root causes, not symptoms.
Booking, stay, post-stay: detect invisible CSAT frictions.
Discover Glanceable for Hospitality, Catering & Leisure
Discover how to transform your customers' complex feedback into a loyalty driver.
Frequently asked questions
Yes, these sources are natively integrated and combined with your own channels: post-stay surveys, WhatsApp customer service conversations, incident forms, and social media mentions. This provides a unified view of the customer journey, from booking to public review, by site and by brand.
Our proprietary AI processes multi-topic and multi-sentiment conversations. Glanceable breaks down each conversation into motive, resolution, perception, and root cause, whereas a conventional chatbot merely follows its decision tree.
Yes. Each site manager accesses their dashboard with their Google reviews, post-stay verbatims, and customer service interactions. Headquarters manages the entire network and compares brands, destinations, or seasons. The reports are automated and sent individually to each site: a single template generates hundreds of personalized reports. First operational deployment in less than a month.
Semantic analysis identifies emerging topics within the silent majority of positive reviews. These weak signals never appear in aggregated KPIs but account for the majority of future declines in NPS and CSAT. Radar automatically surfaces these signals before they turn into public negative reviews.
Yes, dynamically. You activate specific categories by season (summer entertainment vs. winter skiing), by destination (sea, mountain, urban), by brand, or by format. An event emerges (World Cup, Olympics, festival)? You create the category in a few clicks, the AI reclassifies relevant historical data and activates continuous detection.